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Scoop.it!
New research reveals surprising truths about why some work groups thrive and others falter. 
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Scoop.it!
Andrew Gerkens's insight:
A variety of forces are coming together to make cultural alignment a priority for most companies. To make culture change happen, leaders need to connect emotionally with employees through personal stories and the company's larger purpose in order to better motivate employees, drive success, and deliver on the company's mission.
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Scoop.it!
Understanding other people's perspectives and feelings is anything but "soft," writes emotional intelligence expert Daniel Goleman.
Andrew Gerkens's insight:
Cognitive empathy allows leaders to understand another person's perspective, reflect on their situation, and consider the forces that may be acting upon them. Emotional empathy allows leaders to sense unspoken feelings by reading facial expressions, tone of voice, or other non-verbals. Both forms of empathy are useful for leaders.
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A long read, with some real gold at the end, which talks about the role of emotional connections and conversations in creating psychological safety in teams.
'The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more'.
'In the best teams, members listen to one another and show sensitivity to feelings and needs'.
Helping people be their whole and authentic selves at work has a massive impact on our ability to perform and develop. Our role is to help create the environment where people can thrive.