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What are you trying to achieve when you listen? Take a moment to think about recent interactions. Where do you see yourself spending most of your time:
1. Listening to WIN (ARGUE, DEFEAT, SHUT DOWN)
2. Listening to FIX (SOLVE)
3. Listening to LEARN (UNDERSTAND)?
What do you notice from people you engage with? How do they listen and what is the impact? You can use this video or open up a discussion about the three types of listening and challenge people to be more open to listening to learn.
How might you develop your listening skills, so you can better diagnose systems/issues, understand other people's perspectives and open up possibilities...
Over the last couple of years I've noticed a shift. In the past, most of my listening was to FIX, helping people (as an expert) to respond/solve their problems. More and more I now find myself helping people 'make sense' of their situation/environment, most often in areas where I have no specific expertise. I'm getting better at listening to understand and using curiosity to help people make make sense and identify possibilities or the next step.
The biggest challenge I've faced (and still face) is accepting that this type of support is valuable. I know it is valuable to the people I'm supporting/coaching, but I struggle to recognise and value it myself. I've traditionally measured myself against delivery of tangible outcomes, so the shift to 'intangible' value is one I'm still making. A work in progress...